Who needs a Loss Claim Form?
This form is used by the passengers of the Southwest Airlines in case their baggage was lost during the flight or in the airport. The form is filed with the Southwest Airlines Co.
What is the purpose of the Loss Claim Form?
This claim form provides the information about the customer, details of the flight and description of the lost luggage and its contents. These details can help find the lost items and quickly return them to the owner.
What other documents must accompany the Loss Claim Form?
The passenger has to provide the confirmation of the flight travel: baggage tags, boarding passes, passenger ticket receipt, baggage claim checks, legible copy of identification (driver’s license, passport). Sometimes the airline can ask for the proof of ownership for some items, such as store receipts, credit card statements, cancelled checks, owner’s manuals, photos, etc.
When is the Loss Claim Form due?
This Claim Form is completed as soon as the passenger discovers the luggage loss. They can do it in the airport. The Baggage Specialist will respond the claim within thirty days from its receipt.
What information should be provided in the Loss Claim Form?
The passenger has to indicate the following details:
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Name and title
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Phone number
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Occupation
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Employer
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Home and business address
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Social Security Number
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Date of birth
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Email
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Information about the travel (place of departure and arrival, airline, flight number, travel date)
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Information about the missing luggage (claim check numbers)
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Number of passengers claiming the missing luggage
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Details of luggage checking
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Reason for travel
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Time and method of the loss reporting
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Detailed description of the luggage (bag type, color, material, brand, id name on bag, date of purchase, original cost, descriptive elements)
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Detailed description of the luggage content (item, quantity, color/material, brand, store name, size, gender, purchase date, original cost)
Where do I send the Loss Claim Form?
The completed form is forwarded to Southwest Airlines Co., Central Baggage Services, Dallas, TX.
